Dave Quick

9 Amelia Court

Fredericksburg, Va. 22405

540-295-4056

drquick@gmail.com

 

Summary:

 

Multi-faceted professional with over 20 years of diverse experience in telecommunication/ IT network construction, installation, repair and maintenance • Highly goal-oriented with a passion for hands-on project management, superior execution and team-building • Core competencies include: strategic planning, initiate and manage complex projects • Technical, Managerial and Project Management experience • Manage in-use and stocked inventory/resources • CDL, heavy equipment operator • Communicates well with technicians, engineers, customers • Build/ train teams •CompTIA Security+

 

ACTIVE DOD SECRET SECURITY CLEARANCE.

 

PROFESSIONAL EXPERIENCE

 

Elite Technical

VoIP Engineer, Fort Belvoir, Va.

August 2016 – Current

 

·                 Installation of VoIP stations (Jabber Client) on user desktops off of the Cisco CUCM

·                 Programming of the IP telephones (Cisco IP 8841, Avaya 9620 and 9650) and connectivity to LAN network

·                 Participate in projects ranging from expansion of a single line card or trunk card to a complete replacement of an existing TDM voice switch with a state-of-the-art Cisco CUCM with (3 clusters under one SME with multiple VG350 gateways on each cluster) VoIP system

·                 Analyzes the current telephone and network infrastructure and identify gaps that would prevent the successful migration from the legacy voice system to a VoIP centric system

·                 Evaluates and diagnoses call routing and performance and to recommend and implement solutions

·                 Maintains and administers network infrastructure standards, documentation and fault tolerance

·                 Monitors, manages, and troubleshoots Cisco CUCM 10.5.2 JTIC Load, Juniper, and Avaya/Nortel devices (AS5300, CS2100, VOIP, Cisco routers, switches, firewalls, etc.),

·                 Documents logical and physical network design changes

·                 Validates and coordinates all scheduled maintenance on Transport System

·                 Perform/support Transport Services integration testing as required

·                 Assists in developing and implementing technical operational procedures, standards and templates for Cisco CUCM VoIP deployments to customer sites utilizing ITIL based process and procedures

·                 Gathers and analyzes network performance data to identify any potential utilization, congestion, or capacity problems on the network

·                 Maintains the Network compliancy with applicable DoD, Department of the Army Directives and reports any discrepancies to the applicable system owner in accordance with RNEC procedures

·                 Provides Tier III support (the Service Desk fulfills Tier 1 and 2 support layer) to assist in trouble shooting user/customer related errors/concerns

·                 Provide network engineering in support of new WAN/LAN technology to support the NEC-NCR Mission Partners

·                 Ability to provide testing and maintenance of Fiber Optic systems including termination of multimode and single mode fiber cables, including repair work

 

 

Defense Engineering Inc.

VIP Migration Manager, Pentagon – Arlington, Va.

December 2015 – April 2016

 

·   Troubleshot and resolved technical problems affecting voice services for critical customers.

·   Worked Directly with DoD VIP/Principle customers in assisting them in resolving voice migration related issues.

·   Ensured proper operation of a newly migrated Avaya/NORTEL voice system.

·   Multitasked multiple critical issues with several customers at once.

·   Managed time for follow ups with customers to verify their needs have been met.

·   Established communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.

·   Maintained customer rapport by listening to and resolving concerns; answering questions.

·   Assisted customers with defining requirements, call features and options

·   Evaluated and implemented new technologies, services, and procedures for voice services.

·    Understanding of feature interactions, Dial Plans, voice protocols of UC, VoIP and legacy TDM          services such as ISDN T1/BRI, Analog circuits.

 

 

Magellan Health Services

Avaya Voice Communications Engineer, Glen Allen Va.   

August 2014 – December 2015

 

·   Provide Avaya Communication Support for Magellan Offices.

·   Program the Avaya Communications Manager 6.0 (CM6) and other Voice Communication systems.

·   Provide direction to other Voice Communication employees to relocate employees and complete large projects.

·   Coordinate projects to meet the needs of Magellan.

·   Support Remote Service Centers.

·   Provide programming in the Avaya CM6, Avaya Audix voice mail, Avaya Communication Manager Messaging (CMM) Voicemail and Automatic Call Distribution (ACD) Call Management System (CMS)

·   Support of remote Magellan offices.

·   Installed hardware and software in the supported Avaya Communications Systems.

·   Relocate employees in the supported offices and support other nearby offices.

·   Provide support to other Voice Communications employees.

·   Relocate equipment from storage to office and offices to storage.

·   Perform repairs on Avaya Communication equipment in the supported offices.

·   Repair and modify existing cabling in the supported offices.

·   After Hours support for Magellan offices.

·   Provide system and facility documentation for supported offices

·   Coordinate vendor work in the supported offices.

·   Work with AT&T and MCI to provide T-1 services and toll free numbers.

·   Assist Other Avaya Communication Engineers on projects.

·   Programming Avaya CMS system.

·   Document facilities and service for the supported Magellan Offices.

·   Provide ACD reporting support for the supported Magellan offices

 

World IT Solutions

Telecommunications Specialist, US Army Network Enterprise Center (NEC), Fort AP Hill, VA   

July 2012 – July 2014

 

·   Served as a Technical Point of Contact for Telecommunications/ IT related issues pertaining to Fort AP Hill, VA. 

·   Troubleshot telephony related problems including Avaya VOIP, Avaya Call Center and Legacy system integration issues and resolved them.

·   Designed, configured, implemented, and supported Avaya VoIP installations. Maintained & configured Avaya VOIP, Gateways/Routers, on E1/T1, Public Switched Telephone Network (PSTN).

·   Reviewed, evaluated and approved/disapproved Telecommunication/ IT design criteria for major facility construction/modifications required to support multiple missions and/or project(s).  Included in these reviews: telephone/ IT equipment floor space; environmental controls; physical and electrical conditioning, security (IDS); power; lighting; fire protection; explosion protection.

·   Planned and conducted studies and performed technical analysis of communications requirements to develop preliminary/detailed system designs, technical specifications, statements of work, manuals, and handbooks necessary for the procurement and installation of new digital telephone switching, electronic security and outside plant equipment, systems, and facilities.

·   Worked with CAIRS Telecommunications Management Systems (TMS).

·   Managed Base Consortium Conference Bridge and Forum Crash Circuit for Emergency Response.

·   Implemented Avaya CM VOIP for several locations across the Fort AP Hill Base.

·   Installed and maintained routers and switches in various network configurations supported VLANs, Qos, VoIP, and advanced access-lists.

·   Performed system upgrades.

·   Reviewed, evaluated and implemented telecommunication designs for major facility construction/modification, such as telephone equipment floor space utilization, environmental controls, physical and electrical conditioning, security, power, lighting, fire and/or explosion protection.

·   Skilled in aspects of copper and fiber networks, including switching operations, assignment provisioning and main distribution frame components as well as with forms of copper and fiber splicing, including various placement methods and procedures.

·   Directed and performed site surveys for all associated outside plant structure to determine condition of existing facilities, services, systems and equipment.

·   Installed Fiber to the Premises (FTTP), Optical Network Terminals (ONT) and routers, set up state-of-the art VOIP service, programmed peripherals for video and voice and data service.

·   Programmed Avaya 650 media gateways and Avaya CM6 servers.

·   Reviewed and approved/disapproved submittals pertaining to any additions, moves or changes to the Fort AP Hill infrastructure from multiple agencies, including: Corp of Engineers (COE); Job Order Contracting (JOC); Base Realignment and Closure (BRAC); Installation Information Infrastructure Modernization Project (I3MP); and Defense Information Systems Agency (DISA).

·   Installed, turned-up, and tested various types of commercial and proprietary communication equipment including both wireless and wired equipment, deployed in various types of environments.

·   Managed and performed site surveys to determine the condition of existing telecommunications services, facilities, and equipment.

·   Managed the operation and maintenance of multiple telecommunications digital/analog switches and various related circuitry and equipment, including the Avaya G3R Voice System along with the Avaya Intuity Voicemail System.

·   Provided oversight and guidance to ensure proper implementation of the Fort AP Hill Local Area Network required to support all Secret Internet Protocol Router Network (SIPRNet) and Non-classified Internet Protocol Router Network (NIPRNet) requirements.

·   Responsible for the deployment, termination, and SPID identification of ISDN circuits to support multiple types of VTCs (Video Teleconferencing Circuits).

·   Provided 24/7 on call support/ assistance when required by the mission.

The Experts, Alexandria, Va.

SITE LEAD, ARMY CORP OF ENGINEERS IT (ACE/IT) PROGRAM2008-2012

·   Managed the United States Army Corp of Engineers (USACE) infrastructure for PC and communications support in the Alexandria, VA and Washington DC locations.

·   Reported directly to the ACE-IT Regional Manager about any issues with customers or projects that could not be handled locally.

·   Used subject matter expertise working with T-1, T-3, DS-1, DS-3, OC-1, OC-3 and OC-48 circuits in a packet-switched network as well as internal troubleshooting and maintenance of packet switched networks/long haul transmission circuits.

·   Maintained day to day moves, adds and changes on the USACE Avaya g3 pbx phone system and Audix voicemail for approx. 600 users.

·   Worked as the Corp of Engineers, Telecommunications Service Control Officer (TSCO).

·   Setup and troubleshot Video Teleconferencing and Conferencing Bridges for multiple locations.

·   Provided management, guidance and leadership to improve existing processes and develop new processes to constantly improve the quality of IT Service Delivery within the enterprise.

·   Served as key POC for internal projects (site migrations, moves, post acquisitions integration, etc.)   between the Customer Relations Manager (CRM), Lockheed Martin, and  subcontractor teams.

·   Ensured all BMC Remedy Action Request System Incidents were addressed and resolved and monthly Service Level Agreement (SLA)’s were met.

·   Managed the daily activities of Service Desk staff responsible for the following and acted as a technical escalation point in a campus setting with approximately 1800 users in four different buildings.

·   Created tickets for troubleshooting by using BMC Remedy Action Request System software, and closed them once they are completed.

·   Coordinated efforts with Network Operation Center (NOC) and Management personnel to resolve Incident Requests and Engineering Change work orders.

·   Resolved desktop and laptop connectivity issues, network connectivity.

·   Configured network drivers and network settings and tested accordingly.

·   Walked users through new applications.

·   Assigned more complex requests to Tier 3.

·   Ran software and hardware diagnostic tests for major tasks not limited to Windows XP platforms.

·   Responsible for active directory related to include password resets, enabling and disabling accounts, and adding users to member groups/OU Admin.

·   Tracked and worked with third party vendors and other groups for break fix issues which could not be internally resolved.

·   Developed concise, targeted reports illustrating the team's performance, trend analysis, and performance improvement opportunities.

·   Troubleshot phone equipment failures.

·   Managed voice mailboxes for individual users.

·   Coordinated phone work orders.

·   Scrutinized Call Detail reports.

 

Quick Communications, Inc., Fredericksburg, VA

OWNER / TECHNICIAN2005-2007

 

·   Managed all aspects of ordering, sales, installation, service and repair of telecommunications equipment

·   Held responsible for managing digital circuit turn-ups.

·   Resolved difficult technical issues associated with the installation and/or change in configuration of equipment and systems.

·   Conducted technical analysis of telephone communications requirements aiding in the development of designs, technical specifications, Statements of Work, and manuals for the procurement and installation of new telecommunications facilities.

·   Performed project management duties, which included responsibility for ensuring project goals, were accomplished within predetermined budget requirements and time constraints.

·   Performed contract administration functions by approving technical requirements, reviewing and approving/disapproving costs and monitoring contractor work in progress to ensure company standards and specifications are met.

·   Handled telecom project and developed project proposals.

·   Processed invoice and payments, purchased products for current inventory as necessary.

·   Administered and maintained monthly budget for all business aspects, tracking using QuickBooks.

·   Installed and maintain office network consisting of wired and wireless technology.

·   Installed customer broadband routers and Switches programmed as necessary for client needs.

·   Managed the HR function in the areas of staffing and training.

·   Ensured workflow efficiencies, customer service excellence, and quality assurance.

·   Setup and maintain web/mail/file server along with desktop and laptop workstation.

·   As web master, programmed and maintained corporate website, including ftp uploads www.quickcommunications.net.

·   Installed network and voice cabling, PC workstation setup and configurations, router and switch setup.

·   Maintained, updated, and consulted on Voice and LAN configurations and troubleshooting.

·   Designed and implemented all graphics and visual representations for the company including the logo, business cards, letterhead/masthead, and all manner of visual aids using the complete Adobe Creative Suite design suites.

·   Formulated cost allocation reports and telecommunications systems.

·   Provided technical support on usage of phone equipment.

·   Managed voice mailboxes for individual users.

·   Coordinated phone work orders.

·   Scrutinized Call Detail reports.

·   Installed new workstations, laptops including loading software and configuring network settings for clients.

·   Analyzed technical proposals.

·   Handled telecom project and developed project proposals

 

EDUCATION

 

Computer Learning Center, Springfield, VA PC Repair 1991

University of Mary Washington, Fredericksburg, VA CCNA Boot Camp 2009

 

PROFESSIONAL CERTIFICATIONS

 

·   CompTIA Security+, 2014, Exp-06/20/2017

·   Avaya G3 Tacticle Training, 2008

·   Avaya Aura Communication Manager Implementation – ATI0234IEN, 2012

·   NEC - Aspire S/M/L, UltraMail and Intramail, 1999

·   Panasonic – Courier, 1996

·   Panasonic - DBS Panavoice, 08/1996

·   Panasonic - DBS 8/24, 40, 96, 04/1996

·   Comdial - Execumail S/W 6.5, 7/1995

·   TSCO certification from the (DTSW), 2009

·   Service@Once Training (Verizon), 2009

·   Comdial - Executech 2000, 5/1995

·   Lucent - Legend / Partner Basic, 8/1997

·   Active Voice - Technical Basic, 1995

·   NEC - Electra Elite, 7/1999

·   Comdial - DXP S/W 4J, 06/1995

·   NEC - NEAX 2000 IVS2, 12/2000